Can I pay using Debit/Credit card?

Yes, we accept all major debit/credit cards, such as: Visa, Mastercard, Maestro, Amercian Express, Apple Pay, Google Pay and Shop Pay.

Can I pay via PayPal?

Yes, we accept PayPal payments on our website.

Where can I contact Plush Barn?

Email us anytime at: support@plushbarn.co.uk

How long do your products take to arrive?

For all non-personalised items, we advise a delivery time of 5-11 business days (please note: Saturday & Sundays are not classed as business days).

For all personalised items, we advise a delivery time of approximately 1-3 business days after dispatch.

How do your items travel during shipping? 

All of our items are shipped in a vacuum sealed bag so they can travel safely in smaller packaging. Open carefully when the items arrive and watch them spring to size! 

Do you only sell plush items?

For the time being, yes, however we are always updating our store and adding new products. If you would like to hear about what's happening in the world of Plush Barn, gather the latest news and product updates then feel free to sign up for our newsletter (P.S we don't spam).

How do I clean your plushies?

We recommend handwashing all of our plushies and letting them dry naturally. Either wipe with a damp cloth or hand wash in a sink/bucket with warm water and a mild detergent. 

Have your products been quality checked?

All of our products go through a rigid quality control check throughout the manufacturing process and at the end. We will simply not deliver the product unless it is up to the highest standard. All our plushies are CE certified and comply to all European and British standards EN71 parts 1, 2, and 3.

Can I look at your reviews? 

Yes, of course! We have hundreds of amazing reviews from our wonderful customers. You can view them here. 

What are the size measurements of your products?

You will be able to see the size measurements and other specifications in the descriptions of all our products.